Terms and Conditions of the aniaodogarniania.pl Website

§ 1 PRELIMINARY PROVISIONS

  1. These Terms and Conditions [the “Terms and Conditions”] define the general terms and conditions of sale and regulate the relationship between Anna Koper, conducting business activity under the name Ania od Ogarniania Anna Koper, address for service: Kowieńska Street, No. 12/14, loc. 9, 94-017 Łódź, entered into the Central Register and Information on Economic Activity kept by the Minister competent for the economy and keeping the Central Register and Information on Economic Activity, NIP: 7272887475, REGON: 541258840, e-mail address: kontakt@aniaodogarniania.pl [” Seller“] as the Seller, operating the website at aniaodogarniania.pl [the “Website“] and the Customer who enters into a contract with the Seller for the purchase of the Goods [the “Agreement“].
  2. The provisions of these Terms and Conditions shall apply to all Clients, unless the Terms and Conditions clearly indicate that some of the provisions do not refer to a specific group – in particular to Entrepreneurs within the meaning of the provisions of these Terms and Conditions.
  3. By using the services [the “Services”] provided by the Vendor through the Website, you agree – on behalf of yourself or the entity you represent – to be bound by these Terms and Conditions. If you are acting on behalf of any entity, you hereby represent and warrant that you have full authority to represent that entity in dealings with Vendor.
  4. These Terms and Conditions and any other documentation referred to in the Terms and Conditions constitute an agreement between the Seller and the Client.
  5. The Client and the Seller shall hereinafter be collectively referred to as the “Parties” and each a “Party”.

§ 2 ACCEPTANCE OF THE TERMS AND CONDITIONS AND DEFINITIONS

  1. Acceptance – in order to use the Services on the Website, the Client must accept these Terms and Conditions in full. If the Client is unwilling or unable to accept these Terms and Conditions, he may not use the Website or the Services. The Client confirms its obligation to comply with the Terms and Conditions by concluding an Agreement between itself and the Seller.
  2. Terms written in these Terms and Conditions with a capital letter have the meanings indicated below or defined directly in the text (in this case, the defined terms are marked in quotation marks). The use of definitions makes the provisions of these Terms and Conditions more precise and shorter.
    1. “Price” – the amount of gross remuneration (including tax) due to the Seller for the sale of Goods or Services to the Client in accordance with the Agreement, specified in Polish zlotys or in another currency;
    2. “Business Days” – means all days, excluding Saturdays and Sundays and public holidays in the territory of the Republic of Poland;
    3. “Client” – means a person with full legal capacity and legal capacity (in the case of natural persons, an adult), to whom, in accordance with the Terms and Conditions and the provisions of law, services may be provided electronically, or with whom an Agreement may be concluded, if you represent a third party, the Client is not you, but the said person;
    4. “Consultations” – services provided by the Seller in a stationary or online formula, consisting in individual support of the Client in the field of organization of home or office space, identification of problems in everyday functioning and proposing simple solutions tailored to the Client’s needs. Consultations include an analysis of habits, joint organizing of a selected area, practical tips and organizational inspiration, as well as – depending on the selected package – additional online support and the preparation of individual materials and action plans. After the consultation, the Client receives an individual quote for further services and recommendations for the next steps, while the decision on further cooperation remains with the Client. Consultations are carried out in Łódź and Częstochowa (with access included in the price) or in a remote formula, and outside this area it is possible to travel for an additional fee;
    5. “Consumer” – means a natural person performing a legal act with an entrepreneur that is not directly related to his business or professional activity;
    6. “Payment” – means the act of paying, in the manner specified in these Terms and Conditions, the remuneration due to the Seller for the performance of the Agreement, reduced by any discounts and discounts;
    7. “Privacy Policy” – means the Seller’s privacy policy. The Privacy Policy sets out the rules for the processing of personal data collected through the Website;
    8. “Intellectual property law” – means any rights to: patents (in particular, patent applications, provisional documents, copyright certificates, amendments, extensions, renewals, renewals and other similar applications), inventions (patentable or non-patentable), industrial designs, utility models, trademarks and service marks, regardless of whether they have been registered or otherwise formalised, trade secrets, licenses, formulas, logos, domain names, ways of presenting the product to consumers, techniques, knowledge, methods, processes, discoveries, as well as: copyright (in particular, the right to modify and further develop, such as sale or sub-licensing), rights to the topography of integrated circuits and rights to know-how, in each case – both registered and unregistered, including applications for any of the above rights, and any rights or forms of protection having an effect equivalent to or similar to that of any of the foregoing rights which may exist now or at any time and anywhere in the world;
    9. “Promotion” – means special terms and conditions of sale, regulated on the terms and conditions expressed in separate regulations, concerning a special offer of the Website valid at a specific time, which the Client may use on the terms specified therein. In the event of any inconsistency between the applicable Promotion terms and conditions, the provisions of the applicable Promotion terms and conditions shall prevail;
    10. “Entrepreneur” – means a natural person, a legal person or an organisational unit that is not a legal person, which is granted legal capacity by law, conducts business or professional activity in its own name and performs a legal act towards the Seller directly related to its business or professional activity;
    11. “Terms and Conditions” – means these Terms and Conditions;
    12. “GDPR” – means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
    13. “Seller” – means Anna Koper, running a business under the name Ania od Ogarniania Anna Koper, address for service: Kowieńska Street, no. 12/14, lok. 9, 94-017 Łódź, entered into the Central Register and Information on Economic Activity kept by the Minister competent for the economy and keeping the Central Register and Information on Economic Activity, NIP: 7272887475, REGON: 541258840;
    14. “Party” – you and Seller shall hereinafter be collectively referred to as the “Parties“, each a “Party“;
    15. “Goods” – means the product presented by the Seller via the Website in the form of data created and delivered in digital form, which may be the subject of the Agreement;
    16. “Content“, “Content” – means textual, graphic or multimedia elements (e.g. information about the Goods, photos of the Goods, promotional videos, descriptions, comments), including works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights and images of natural persons as amended. (i.e. Journal of Laws of 2022, item 2509, as amended), which are posted and disseminated on the Website by the Seller, the Seller’s contractors, the Client or any other person using the Website;
    17. “Durable Medium” – means a material or tool that allows the Customer or the Seller to store information addressed personally to the Customer, in a way that allows access to the information in the future for a period of time appropriate to the purposes of the information and that allows the stored information to be reproduced in an unchanged form;
    18. “Agreement” – means a distance sales agreement, on the terms specified in the Terms and Conditions, between the Client and the Seller;
    19. “Services” – means the services provided by the Seller in connection with the provision of access to the Website;
    20. „Technical requirements” – means the minimum technical requirements, the fulfilment of which is necessary to use the Website, conclude the Agreement, i.e.: having a computer or other device connected to the Internet, equipped with one of the following web browsers (in the indicated or newer versions): Firefox 126.0.1., Google Chrome 123.0.6312.94., Safari 17.4.1., Opera 110.0.5130.66., supporting Java Script and enabling the saving of cookies. In order to make purchases on the Website, the Client must have a valid/active e-mail address, as well as a keyboard or other device that allows the correct completion of electronic forms. The website is optimized for a minimum screen resolution of 1024×768 pixels;
    21. “Order” – means a form made available on the Website, specifying the Goods that the Client intends to purchase and the Client’s data necessary for the conclusion and performance of the Agreement. The order sent to the Seller constitutes the Client’s offer, i.e. the Client’s declaration of intent expressing the direct will to conclude the Distance Agreement via the Website.

§3 GENERAL PROVISIONS

  1. In order to use the Website, it is necessary for the Client to meet the minimum Technical Requirements by the terminal equipment and ICT system used by the Client, as well as for the Client to have full legal capacity and legal capacity. By using the Services and placing orders, the Client declares that he meets the above requirement, and in particular that he is of legal age.
  2. All rights to the Website, including economic copyrights, intellectual property rights to its name, its Internet domain, as well as to the designs and logos placed on the Website (with the exception of logos and photographs presented on the Website for the purpose of presenting goods to which the copyright belongs to third parties) belong to the Seller and its contractors, and their use may take place only in a manner specified and in accordance with the Terms and Conditions and with the consent of the Seller and its contractors expressed in writing.
  3. The Seller uses the mechanism of cookies, which are saved by the Seller’s server on the hard drive of the Client’s end device when the Clients use the Website. The use of cookies is aimed at the proper operation of the Website on the Clients’ end devices. This mechanism does not destroy the Client’s end device and does not cause configuration changes in the Client’s end device or in the software installed on this device. Each Client may disable the cookie mechanism in the web browser of their end device. The Seller indicates that disabling cookies may cause difficulties or prevent the use of the Website.
  4. In order to place an order through the Website and to use the Services, it is necessary for the Client to have an active e-mail account.
  5. The Seller declares that the public nature of the Internet and the use of services provided by electronic means may be associated with the risk of obtaining and modifying the Clients’ data by unauthorized persons, therefore the Clients should use appropriate technical measures that will minimize the above-mentioned threats. In particular, they should use antivirus and identity protection programs for Internet users. The Seller never asks the Client to provide him with an e-mail password or other data in any form.
  6. Information about the Goods provided on the Website, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code and enable the Clients to familiarise themselves with the main characteristics of the Goods before placing an Order.
  7. The Seller may change the range of Goods offered at any time. The change in the offer is subject in particular to restrictions on supply and delivery, without prejudice to Orders placed by Customers.
  8. The images of the Goods offered by the Website may differ from their actual appearance due to different parameters of the display of the images depending on the end device or other technical specifications.
  9. The products meet the requirements of Polish law. The Seller does not guarantee the compliance of the Goods with the requirements of the law in force at the place of delivery located outside the Republic of Poland, to which the Goods will be delivered at the Buyer’s request (e.g. if the sale of a given product is prohibited in this other country). The buyer is obliged to check with the relevant authorities of the country to which he intends to export or transfer the products whether the products he intends to order can be imported into that country.
  10. The Seller provides the following forms of online communication with the Customer in order to quickly and effectively contact the Client:
    1. via e-mail via e-mail address: kontakt@aniaodogarniania.pl;
    2. by phone: 739660561;
    3. contact with the Seller is possible on Business Days from 11:00 a.m. to 5:00 p.m.

§ 4 PROVISION OF SERVICES AND REGISTRATION

  1. The Seller provides the following Services to the Customers free of charge through the Website:
    1. enabling Clients to place Orders and conclude Agreements;
    2. presenting Clients with advertising content tailored to their interests;
    3. enabling Clients to use the services of the Basket;
    4. allowing you to view the Content posted by the Seller on the Website;
    5. Contact Form.
  2. These services are provided from Monday to Sunday, around the clock, with the exception of periodic server outages independent of the Seller.
  3. The Seller reserves the right to choose and change the type, forms, time and manner of granting access to the selected Services listed, of which it will inform the Customers in a manner appropriate to the amendment of the Terms and Conditions.
  4. As part of the Website, the Seller undertakes to provide Services to the extent and under the conditions specified in these Terms and Conditions.
  5. Both the Client and the Seller may terminate the agreement for the provision of Services by electronic means at any time and without giving reasons, subject to the provisions of these Terms and Conditions.
  6. The Client terminates the agreement for the provision of Services by electronic means by sending the Seller an appropriate declaration of intent, using any means of distance communication, enabling the Seller to become acquainted with the Client’s declaration of intent.
  7. The Seller terminates the agreement for the provision of Services by electronic means by sending the Client an appropriate declaration of intent to the e-mail address provided by the Client.
  8. The contact form service consists in sending a message to the Seller using the form placed on the Seller’s website. Resignation from the Contact Form Service is possible at any time and consists in stopping sending inquiries to the Seller.
  9. In particular, the Client is obliged to:
    1. provide only true, current and all necessary data of the Client in the Order;
    2. update the data, including personal data, provided by the Client to the Seller in connection with the conclusion of the agreement for the provision of Services or the Agreement, in particular to the extent necessary for their proper performance; The Client has access to their data, as well as the possibility to change the data (including the cessation of their processing) at any time, in accordance with the Privacy Policy;
    3. use the Services in a manner that does not interfere with the functioning of the Vendor or the Website;
    4. use the Services in a manner consistent with the provisions of applicable law, the provisions of the Terms and Conditions, as well as with the customs and principles of social coexistence adopted in a given scope;
    5. use the Services in a manner that is not intrusive for other Customers and for the Seller;
    6. timely payment of the Price and other costs agreed by the Client and the Seller;
    7. not to provide or transmit any Content prohibited by the provisions of applicable law on the Website, in particular Content that infringes the economic copyrights of third parties or their personal rights;
    8. not to take actions such as:
      1. sending or posting on the Website unsolicited commercial information or placing any Content that violates the law (prohibition of placing illegal content);
      2. undertaking IT activities or any other activities aimed at gaining possession of information not intended for the Client, including the data of other Clients;
      3. modify the Content provided by the Seller in an unauthorized manner, in particular the Prices or descriptions of the Goods provided on the Website.
  10. The Seller may deprive the Client of the right to use the Website, as well as may restrict his/her access to part or all of the resources of the Website, with immediate effect, in the event of a breach by the Client of the Terms and Conditions and the actions indicated in point 9(h) above, and in particular when the Client:
    1. has provided untrue, inaccurate or outdated, misleading or infringed rights of third parties during registration on the Website;
    2. has infringed the personal rights of third parties through the Website, in particular the personal rights of other Clients of the Website;
    3. has committed other behaviours that will be considered by the Seller to be inconsistent with the applicable law or general rules of using the Internet or harming the good name of the Seller.
  11. A person who has been deprived of the right to use the Website may not re-register without the prior consent of the Seller.
  12. In order to ensure the security of the transmission of messages and data in connection with the Services provided as part of the Website, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the Services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.

§ 5 PROCEDURE FOR CONCLUDING AN AGREEMENT

  1. In order to conclude a Sales Agreement via the Website, you need to go to the aniaodogarniania.pl website, select the Goods, taking further technical actions based on the messages displayed to the Client and the information available on the website.
  2. The Client may place orders on the Website via the Website or by e-mail 7 days a week, 24 hours a day.
  3. The Client placing an order via the Website completes the order by selecting the Goods in which he is interested. Adding the Goods to the order is done by selecting the “TO THE CART” command under the given Goods presented on the Website. After completing the entire Order and indicating the payment method, the Client places the Order by sending the order form to the Seller, selecting the “Buy and pay” button on the Website. Each time before sending the Order to the Seller, the Client is informed about the total price for the selected Goods, as well as about all additional costs that the Client is obliged to incur in connection with the conclusion of the Agreement.
  4. The Buyer may order one or more Goods from among those offered on the Website. If you intend to purchase more than one Item in a single transaction. The Buyer will be informed about the quantitative limitations of the purchase of the same Goods within one transaction immediately after placing the Order.
  5. During the Order – until the “Buy and pay” button is pressed – the Client has the option of modifying the entered data and selecting the Goods. For this purpose, you should be guided by the messages displayed to the Client and the information available on the Website.
  6. After the Client using the Website provides all the necessary data, a summary of the Order placed will be displayed. The summary of the Order placed will contain information regarding:
    1. the subject of the Contract;
    2. unit and total price of the ordered Goods, including delivery costs and additional costs (if any);
    3. payment method you choose.
  7. The Client may take advantage of the discount on the Order by using the discount code (coupon) received earlier in the Basket. It is not possible to use more than one discount code for one Order. Discount codes cannot be converted into a cash equivalent.
  8. In order to send an Order, it is necessary to accept the content of the Terms and Conditions. Once the Buyer has approved their Order, they are deemed to have knowingly accepted the subject matter and terms of the Order, including their obligation to pay the price for placing the Order, the price, size, characteristics, quantity and delivery date of the Goods offered by the Seller and ordered by the Buyer.
  9. Sending an Order by the Client constitutes a declaration of intent to conclude an Agreement with the Seller, in accordance with the provisions of the Terms and Conditions.
  10. After placing an Order, the Client receives an e-mail containing a final confirmation of all relevant elements of the Order. The Agreement shall be deemed to have been concluded at the moment of receipt of the e-mail by the Client.
  11. The Seller is not responsible for an incorrect e-mail address or failure to receive the information sent by e-mail about the confirmation or dispatch of the Order. In each case of placing an Order by the Buyer, the sale will be considered definitive.
  12. By accepting these Terms and Conditions, the Client agrees to make the invoice available to him for inspection and download in electronic form. Providing an invoice in electronic form is sent to the e-mail address provided by the Client during the Order placement, for the correct indication of which the Client is responsible. The Seller will make every effort and apply appropriate technical measures to ensure that the invoice is made available in electronic form in a secure manner. The Seller is not responsible for the consequences of the Client’s failure to comply with the security rules and reserves the right to change the file format and the method of making the invoice available in electronic form, as well as to introduce other technical changes in this regard.
  13. The Client placing an order via e-mail sends it to the e-mail address provided by the Seller. In the message sent to the Seller, the Client shall provide in particular: the name of the Goods, the colour and quantity of the Goods presented on the Website and their contact details.
  14. Upon receipt of the Client’s e-mail message referred to in point 13 above, the Seller shall send the Client a return message via e-mail, stating its registration data, the price of the selected Goods and possible forms of payment and the method of Delivery with its cost, as well as information about any additional payments that the Client would incur under the Agreement. The message also contains information for the Client that concluding the Agreement by the Client via e-mail entails the obligation to pay for the ordered Goods. On the basis of the information provided by the Seller, the Client may place an order by sending an electronic message to the Seller and indicating the selected payment method and the method of Delivery.
  15. Placing an order constitutes the Seller’s submission to the Seller of an offer to conclude a Contract for the Sale of the Goods being the subject of the order.
  16. After placing the order, the Seller sends a confirmation of its acceptance to the e-mail address provided by the Client. The information on the confirmation of acceptance of the order is the Seller’s statement on the acceptance of the offer and the Agreement is concluded as soon as the Client receives it.
  17. After concluding the Agreement, the Seller confirms its terms to the Client, sending them on a Durable medium to the Client’s e-mail address or in writing to the address indicated by the Client during Registration or placing an order.
  18. In the case of the purchase of the Goods in digital form, the conclusion of the Contract for the delivery of the Goods takes place after the consent to commence the performance of this Agreement before the expiry of the statutory deadline for withdrawal from the agreement, submission of a statement on the Client’s acceptance of the information on the loss of the right to withdraw from the agreement at the moment of its full performance, submission of an Order by the Client, which will be executed in the manner specified as in this paragraph, and submitting an instruction to pay in the manner specified in these Terms and Conditions.
  19. After placing the Order, the Client will receive a message to the e-mail address provided by the Client confirming the content of the submitted Order, an instruction on the loss of the right to withdraw from the agreement at the moment of its full performance in connection with the Client’s request to start providing the service before the expiry of the 14-day period for withdrawal from the agreement, as well as information on the rights of the Client in connection with the conclusion of the Agreement for the delivery of the Goods in digital form.
  20. The Client concluding the Agreement for the delivery of the Goods in digital form may record and reproduce the Goods using any electronic device selected by the Client without time limits.
  21. Concluding a Contract for the delivery of Goods in digital form allows the use of the Goods only for the Client’s own personal use. Delivery of the Goods does not imply the transfer of rights or the granting of licenses to the works, artistic performances or other contributions contained in the Goods. Recording, reproduction, as well as placing on the market and distribution of the Goods other than those specified in the Terms and Conditions require the consent of the owner of the rights, except in cases expressly permitted by law.
  22. Goods in ePUB, PDF, mobi formats are protected against unauthorized use – watermark (i.e. watermark) – the copyright protection system, which stores a unique transaction identifier in the files, which allows to verify who acquired the right to a given Product.
  23. After purchasing the Goods that are an admission ticket to an event organized by the Seller, the Client is obliged to read the Event Regulations.

§ 6 PRICES

  1. Prices on the Website include all applicable duties and taxes, including VAT, and are quoted in Polish zlotys.
  2. The Seller allows the possibility of presenting Prices of specific goods based on individual price adjustment based on automated decision-making. Goods with such a price are always marked.
  3. Prices do not include shipping costs. The costs of shipping the Goods are displayed on the Website during the Order placement, including immediately before and at the time of approval and placing of the Order by the Client. The total value of the order includes the Price, shipping costs and other costs of optional paid services selected by the Client. The Seller may, in a period of his/her choice, specify the threshold of the minimum order value for which the shipment of the Goods is free of charge
  4. Promotions on the Website are not combinable, unless the terms and conditions of the Promotion expressly state otherwise.
  5. The Seller undertakes to inform about Price reductions in accordance with the applicable regulations.
  6. The Seller will communicate the lowest Price for each given Commodity from the last 30 days, even if during this period the Goods were sold at the Regular Price.
  7. The indication of the lowest Price from the last 30 days will be presented in a transparent manner for the Client, without raising any doubts as to the nature of this Price.
  8. If the Goods are offered for sale for a period of less than 30 days, in addition to the information about the reduced Price, the Seller shall provide information about the lowest Price that was in force in the period from the date of the start of offering the Goods or this Service to the date of introduction of the reduction (the lowest Price from the introduction of the Goods).
  9. The Seller declares that its actions are not aimed at circumventing the provisions of the Price Information Act.
  10. The Seller declares that any marketing campaigns will specify the type of price advantage used by the Seller.

§ 7 PAYMENTS

  1. The Client may choose the following forms of payment for the ordered Goods:
    1. bank transfer to the Seller’s bank account (in this case, the order will be processed after the Seller sends the Client a confirmation of acceptance of the order and after the funds have been received on the Seller’s bank account): 34 1050 1461 1000 0091 5159 0123 – ING Bank Śląski;
    2. Blik service;
    3. Autopay service.
  2. The Client should make payment for the Order in the amount resulting from the concluded Agreement within 7 Business Days.
  3. The Client may also cancel the Order within the period indicated in point 2 above without incurring consequences, which does not affect the Client’s right to withdraw from the Agreement.
  4. In the event that the Client fails to make the payment within the deadline referred to in point 2 above, the Seller sets an additional deadline for the Client to make the payment and informs the Client about it on the Durable Medium. The information about the additional deadline for making the payment also contains information that after the ineffective expiry of this deadline, the Seller will withdraw from the Agreement. In the event of ineffective expiry of the second deadline for payment, the Seller shall send the Client a statement of withdrawal from the agreement on the Durable Medium pursuant to Article 491 of the Civil Code.

§ 8 TIME OF ORDER PROCESSING

  1. The Seller shall provide the Digital Content to the Customer immediately after the conclusion of the Agreement, unless otherwise expressly stated in the description or offer of the Digital Content.
  2. Digital Content is deemed to have been delivered when the Digital Content has been made available to the Client or a physical or virtual device that the Client has chosen for this purpose, or when the Client or such device has been accessed by the Client.
  3. The Seller sends an email to the Customer in which it includes a clickable, active link to the Digital Content.
  4. In the event that the Client enters an incorrect e-mail address, enters it incorrectly or fails to provide the conditions for the delivery of the e-mail in accordance with the Terms and Conditions, the Client is responsible for the failure to deliver the order for the Digital Content. It is recommended that the Seller contact the Seller to clarify the matter and make the Digital Content or Digital Service deliverable.

§9 CONSULTATIONS

  1. The Seller offers the service of organizational consultations (“Consultations”), which are carried out in a stationary formula (at the Client’s site) or online, depending on the selected package and the location of the Client. Consultations consist in individual support of the Client in the field of organization of home or office space, identification of problems in everyday functioning and proposing tailored solutions that can be implemented independently or with the Seller’s further support. After consultation, the Client may receive an individual quote for further actions and recommendations for additional services.
  2. Consultations are available in three variants:
    1. BASIC consultation – includes a 2-hour meeting (stationary or online), during which the Salesperson helps to identify the main problems in the organization of space, together with the Client organizes a selected small area (e.g. drawer, cabinet), provides practical advice, inspiration and quick training in organizational tricks.
    2. STANDARD consultation – includes a 2-hour in-person meeting with an analysis of the space and habits of the household members and an additional 1-hour online consultation within 2 weeks of the meeting. The client receives support in implementing changes, the opportunity to ask additional questions and refine the organization system ;
    3. PREMIUM consultation – includes a 2-hour on-site consultation, individually prepared materials and an action plan tailored to the client’s needs (e.g. schedule, task list, shopping list with links or proposals for organizing the space), as well as a 1-hour online consultation after the implementation of the changes, during which the effects and further recommendations are discussed.
  3. The Client is obliged to use the purchased consultation within 3 months from the date of purchase. After the expiry of this period, the consultation is forfeited and the Client is not entitled to a refund or the possibility to provide the service at a later time, unless the Seller decides otherwise due to special circumstances.
  4. Stationary consultations are carried out in Łódź and Częstochowa (travel included in the price), and outside this area it is possible to travel for an additional fee or online consultation. Online consultations take place via a selected electronic communication tool (e.g. Google Meet, Zoom, Skype) and require the Client to have an active e-mail account and access to the Internet.
  5. After making a reservation and paying for the service, the Client receives a confirmation of the reservation and detailed instructions for the meeting, including a link to an online consultation or information about the date of the stationary visit, to the indicated e-mail address.
  6. The duration of the consultation and the scope of support depend on the selected package. The Client’s lateness does not affect the duration of the consultation, which ends according to the agreed date.
  7. The Client is obliged to provide all the required data necessary to carry out the consultation, including a current e-mail address and phone number, to which the booking confirmation and details of the appointment will be sent. The Seller is not responsible for the inability to contact the Client due to the incorrect provision of data.
  8. A prerequisite for a successful reservation is that full payment for the service is made at the time of booking or on the date indicated by the Seller. In the event of failure to make payment within 1 working day of the reservation, the reservation may be automatically canceled and the date made available to other Customers.
  9. The contract for the provision of the consultation service is concluded at the moment when the Seller sends the Client a confirmation of the reservation of the date and a confirmation of payment.
  10. The Client has the right to change the date of the consultation once, as long as he reports this fact to the Seller at least 24 hours before the originally agreed date. Rescheduling requires written notification via the Seller’s email address provided in the booking confirmation.
  11. A new date for consultations will be agreed between the Parties within the available timeframes. In the absence of available dates in the near future, the consultation may be postponed to a later date, according to the Client’s preferences.
  12. In the event of cancellation of the consultation by the Client less than 24 hours before its date, the service fee is not refundable. In the event of the Client’s absence from the consultation on the agreed date, the consultation is considered to have been completed and the fee for it is not refundable or transferred to another date.
  13. In the event that the consultation cannot take place due to reasons attributable to the Seller (e.g. technical failure, illness, force majeure), the Seller undertakes to set a new date for the consultation in consultation with the Client or to refund the full amount paid by the Client if it is not possible to set a new date.
  14. The Seller reserves the right to refuse consultations in the event that the Client violates the provisions of the Terms and Conditions, behaves in a manner that violates good morals, is offensive or hinders the provision of the service, as well as in a situation where the implementation of the consultation would be impossible for technical, organizational or independent reasons beyond the Seller’s control. In such a case, the Seller may propose a new date or refund the service fee to the Client.
  15. Consultations may be recorded only by the Seller and only with the express consent of the Client, for archival or evidentiary purposes. The Client is not entitled to record consultations in any form without the prior written consent of the Seller. Any attempts to record without consent constitute a violation of the provisions of the Terms and Conditions and may result in the Client’s legal liability.
  16. All materials, action plans, shopping lists, instructions, inspirations and other results of work created during or as a result of consultations are the intellectual property of the Seller and may be used by the Client only for their own use, without the right to further disseminate, publish or commercially use them without the written consent of the Seller.
  17. After the consultation, the Client has the right to contact the Seller regarding additional questions regarding the implementation of the recommended solutions, the scope and form of such support being determined individually.
  18. The Seller is not responsible for decisions or actions taken by the Client based on the information provided during the consultation, which may require additional analysis or adaptation to the Client’s individual situation. The information provided during the consultation is consistent with the facts and knowledge of the Seller as at the date of its provision, however, the Seller does not guarantee that its use in the future will not require verification in the context of changing circumstances or legal provisions.
  19. The consultation service is informative – the Seller provides general information and tips based on the data provided by the Client, which may not take into account the full specifics of the client’s situation.
  20. The Seller is not responsible for the consequences that may result from incorrect or incomplete data provided by the Client during the consultation, which may have affected the information provided.
  21. The Client is aware that the provision of the service does not involve the preparation of documentation, reports, analyses or other activities beyond the scope of consultation, unless the Parties agree otherwise in writing.
  22. Any doubts regarding the change of the date, cancellation or implementation of the consultation should be reported immediately to the Seller’s e-mail address. In special cases, such as fortuitous events preventing the consultation, the Parties may individually agree on new conditions for conducting the consultation.
  23. Complaints regarding the implementation of consultations should be submitted within 3 working days from the date of the consultation, in writing to the Seller’s e-mail address. The complaint should contain a detailed description of the objections and a proposal for a solution. The Seller will consider the complaint within 14 days from the date of its receipt and will inform the Client about the manner of its settlement.
  24. Any information provided by the Client during the consultation is covered by confidentiality and will not be disclosed to third parties without his consent, except in cases provided for by law or the need to protect the Seller’s rights.

§10 COMPLAINT PROCEDURE

  1. These provisions apply to both the Consumer and the Entrepreneur with Consumer rights.
  2. The Seller is obliged to deliver the Goods to the Customers in accordance with the Agreement. The Seller shall be liable for the lack of conformity of the Goods with the Contract existing at the time of its delivery and disclosed within two years from that moment, pursuant to Chapter 5a of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2023, item 2759, as amended). It is presumed that the lack of conformity of the Goods with the Agreement, which became apparent before the expiry of two years from the moment of delivery of the Goods, existed at the time of its delivery, unless proven otherwise or this presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the Agreement.
  3. If the Goods are not in accordance with the Agreement, the Client may report a complaint about the Goods to the Seller by sending a message to the Seller’s e-mail address: kontakt@aniaodogarniania.pl or in writing, sending it to the address: Kowieńska 12/14 m.9, 94-017 Łódź.
  4. In order to speed up its consideration, the complaint should include information about the reasons for the complaint, the Client’s request and information allowing for the identification of the Client and the Goods, i.e. e.g. the Order number, the date of purchase of the Goods, the Client’s name, surname and address data, e-mail address. Along with the complaint, you must provide proof of purchase, which can be, for example, a copy of an invoice or receipt. The Seller shall consider complaints/questions within 14 Business Days from the date of their receipt and inform about the result of its consideration. In a situation where the data or information provided in the complaints/questions needs to be supplemented, the Seller asks the complainant to supplement them before considering them.
  5. The Client may request the removal of non-conformity [repair] or replacement of the Goods in accordance with the Agreement.
  6. The Seller shall repair or replace it within a reasonable time from the moment it is informed by the Client of the non-compliance with the Agreement, and without excessive inconvenience to the Client, taking into account the specificity of the goods and the purpose for which the Client purchased them.
  7. If, after concluding the Agreement for the delivery of the Goods in digital form, the Seller has not placed the Goods at the Client’s disposal in such a way that the Client will be able to download the Goods to their device, the Client may call on the Seller to deliver the Goods to the Client’s disposal in accordance with the Agreement. If the Seller fails to deliver the Goods immediately or within an additional, expressly agreed by the parties, the Client may withdraw from the Agreement. The Client may withdraw from the Agreement without being asked to deliver the Goods in digital form if:
    1. the Seller’s statement or circumstances clearly indicate that it will not deliver the Goods or
    2. The Client and the Seller have agreed or it is clear from the circumstances of concluding the Agreement that the specified date of delivery of the Goods was of significant importance to the Client, and the Seller did not deliver it within that period.
  8. If the Goods are not in conformity with the Agreement, the Client may submit a statement on the reduction of the Price or withdrawal from the Agreement, when:
    1. The Seller refused to bring the Goods into conformity with the Agreement;
    2. The Seller did not bring the Goods into conformity with the Agreement;
    3. the non-conformity of the Goods with the Contract persists, despite the fact that the Seller has tried to bring the Goods into conformity with the Agreement;
    4. the lack of conformity of the Goods with the Agreement is so significant that it justifies a price reduction or withdrawal from the Agreement without prior use of the means specified in point 5 above;
    5. it is clear from the Seller’s statement or circumstances that it will not bring the Goods into conformity with the Agreement within a reasonable time or without undue inconvenience to the Customer.
  9. The reduced Price must remain in such proportion to the Price resulting from the Agreement, in which the value of the Goods not in conformity with the Agreement remains to the value of the Goods in conformity with the Agreement.
  10. The Seller shall refund to the Client the amounts due as a result of exercising the right to reduce the Price immediately, no later than within 14 Business Days from the date of receipt of the Client’s statement on the Price reduction.
  11. The Client may not withdraw from the Agreement if the lack of conformity of the Goods with the Agreement is insignificant.
  12. The Seller is not responsible if the products offered for sale do not meet the individual expectations of the Customer.

§ 11 COMPLAINT PROCEDURE IN THE FIELD OF PROVISION OF SERVICES BY ELECTRONIC MEANS

  1. The Seller, with the help and support of the website administrator, takes actions to ensure the fully correct operation of the Website, to the extent that results from current technical knowledge, and undertakes to remove any irregularities reported by the Customers within a reasonable time.
  2. The Client is obliged to immediately inform the Seller of any irregularities or interruptions in the functioning of the Website.
  3. The complaint may be submitted in electronic form and sent to the address kontakt@aniaodogarniania.pl or in writing, sent to the address: Kowieńska 12/14 m.9, 94-017 Łódź.
  4. In the complaint, the Client should include a description of the problem that has occurred. The Seller shall immediately, but not later than within 14 Business Days, consider complaints and provide the Client with a response.
  5. In the complaint, the Client should provide his/her name and surname, correspondence address, type and date of irregularity related to the functioning of the Website.

§ 12 PROVISIONS CONCERNING ENTREPRENEURS

  1. These provisions apply only to Entrepreneurs, not to Consumers or Entrepreneurs with Consumer rights.
  2. The Seller has the right to withdraw from the Agreement concluded with a Client who is not a Consumer or an Entrepreneur with the rights of a Consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Agreement in this case may take place without giving a reason and does not give rise to any claims against the Seller on the part of the Client who is not a Consumer or an Entrepreneur with the rights of a Consumer.
  3. Upon release of the Goods by the Seller, the Suppliers shall transfer to the Client who is not a Consumer or an Entrepreneur with the rights of a Consumer, the benefits and burdens associated with the Goods and the risk of accidental loss or damage to the Goods. In such a case, the Seller shall not be liable for the loss, loss or damage of the Goods arising from the time of their acceptance for carriage until their delivery to the Client and for the delay in the carriage of the shipment.
  4. A Client who is not a Consumer or an Entrepreneur with the rights of a Consumer is obliged to examine the shipment in the time and manner accepted for shipments of this type. If the Supplier finds that the Goods have been lost or damaged during transport, the Supplier is obliged to take all actions necessary to determine the Supplier’s liability.
  5. The Seller’s liability towards a Client who is not a Consumer or an Entrepreneur with the rights of a Consumer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the price paid and the costs of delivery under the Agreement, but not more than to the amount of one thousand zlotys. The Seller shall be liable to a Client who is not a Consumer or an Entrepreneur with the rights of a Consumer only for typical damages foreseeable at the time of concluding the Agreement and shall not be liable for lost benefits in relation to a Client who is not a Consumer or an Entrepreneur with the rights of a Consumer.
  6. In the event of a reasonable suspicion that the Goods purchased by the Client are purchased for further resale without an appropriate agreement with the Seller, the Seller reserves the right to refuse to conclude the Agreement.

§ 13 LICENSES

  1. The exclusive rights to the Content made available/placed on the Website by the Seller or its contractors, in particular copyright, the name of the Website, its graphic elements, software and database rights are subject to legal protection and are vested in the Seller or entities with which the Seller has concluded appropriate agreements. The Client is entitled to use the above-mentioned Content free of charge, as well as to use the Content posted in accordance with the provisions of law and already disseminated by other Clients as part of the Website, but only for their own personal use and only for the purpose of proper use of the Website, throughout the world. The use of the Content in any other scope is permissible only on the basis of an express, prior consent granted by the authorized entity, in writing, under pain of nullity.
  2. By placing any Content on the Website, in particular graphics, comments, opinions or statements, the Client hereby grants the Seller a non-exclusive, royalty-free license to use, record in computer memory, change, delete, supplement, perform publicly, display publicly, reproduce and distribute (in particular on the Internet) this Content throughout the world. This right includes the right to grant sublicenses to the extent justified by the performance of the Agreement or the agreement for the provision of Services (including the functioning and development of the Website), as well as the authorization to exercise dependent rights in the field of development, adaptation, modification and translation of the work within the meaning of the Act on Copyright and Related Rights on its own or with the help of third parties.

§ 14 REPORTING A THREAT OR INFRINGEMENT OF RIGHTS

  1. In the event that the Client, a third party or any other entity considers that any Content published on the Website violates their rights, including copyright, personal rights, good morals, feelings, morals, beliefs, principles of fair competition, trade secrets, know-how or any other rights protected by law or contractual obligations, the Client may report this fact to the Seller.
  2. The notification of an infringement should contain a detailed description of the content considered to be infringing, an indication of a specific provision of law or the basis of the claim, details of the person or entity reporting the infringement and evidence or justification indicating the existence of the infringement.
  3. The application may be sent in electronic form to the Seller’s e-mail address or in writing to the address of the Seller’s registered office. In order to process the report efficiently, the reporting person should also provide their contact details to enable further correspondence in the case.
  4. The seller, upon receipt of the notification, shall immediately take action to verify the legitimacy of the notification. In justified cases, Vendor may temporarily block access to Content deemed to be potentially infringing until the review of the submission is completed.
  5. If the report is justified, the Seller will take appropriate steps to remove the infringing Content, notify the reporting person and, if necessary, take further action against the entity that posted the disputed Content, including notifying the entity of the violation and calling on it to cease further publication of Content of a similar nature.
  6. In the event that the report is deemed unfounded, the Seller will inform the reporting person of the results of the analysis and, if possible, indicate the reasons for rejecting the report.
  7. In the event of repeated violations by the same Customer or user, the Seller reserves the right to limit access to the Website, and in special cases – to completely block the Client’s Account, after informing the Client of the reasons for the decision made.
  8. Reporting a breach should be made in good faith and supported by factual grounds. In the case of intentionally false or misleading reports, the Seller reserves the right to take appropriate legal action against the reporting person, including pursuing claims for unjustified action to the detriment of the Seller or other entities.
  9. The Seller reserves the right to make changes to the procedure for reporting violations and to make individual decisions in justified cases, guided by the applicable law and the principles of good morals.

§ 15 FINAL PROVISIONS

  1. The Seller shall be liable for non-performance or improper performance of the Agreement, but in the case of Agreements concluded with Clients who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of the actual losses incurred by the Client who is an Entrepreneur.
  2. The content of these Terms and Conditions may be recorded by printing, saving on a Durable Medium or downloading at any time from the Website.
  3. In the event of a dispute arising on the basis of the concluded Sales Agreement, the Parties will strive to resolve the matter amicably, and if this does not result in a resolution of the dispute, the common court with its seat in Poznań will have jurisdiction in the case. The law applicable to the settlement of any disputes arising under these Terms and Conditions is Polish law.
  4. The Seller informs the Client who is a Consumer about the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules of access to these procedures are available at the headquarters or on the websites of entities authorized to settle disputes out of court. These may be, in particular, consumer ombudsmen or Provincial Trade Inspection Inspectorates, the list of which is available on the website of the Office of Competition and Consumer Protection.
  5. The Seller reserves the right to change these Terms and Conditions.
  6. All orders accepted by the Seller for execution before the date of entry into force of the new Terms and Conditions are executed on the basis of the Terms and Conditions that were in force on the date of placing the order by the Client. The amendment to the Terms and Conditions shall enter into force within 7 days from the date of publication on the Website. The Seller shall inform the Client 7 days before the entry into force of the new Terms and Conditions about the amendment of the Terms and Conditions by means of an electronic message containing a link to the text of the amended Terms and Conditions. In the event that the Client does not accept the new content of the Terms and Conditions, he is obliged to notify the Seller of this fact, which results in the termination of the agreement in accordance with the provisions of the Terms and Conditions.
  7. The Privacy Policy is available at:
    https://aniaodogarniania.pl/polityka-prywatnosci/.
  8. Agreements with the Seller are concluded in Polish.
  9. The Terms and Conditions enter into force: 20.08.2025.

Attachments

  • Incl. No. 1 – template of the withdrawal form for Consumers
  • Incl. No. 2 – template of the withdrawal form for Entrepreneurs with Consumer rights
  • Incl. No. 3 – template of the complaint form for Consumers
  • Incl. no. 4 – template of the complaint form for Entrepreneurs with Consumer rights
  • Incl. No. 5 – Sample Return Form

Download attachments

The Seller makes the above forms available in electronic form on the Website. The Client has the opportunity to use the provided templates, but their use is not obligatory to effectively exercise the right to withdraw from the contract, file a complaint or return the goods. In the event of a return, the Client is obliged to return the Goods to the address indicated by the Seller together with the proof of purchase or other document confirming the transaction.

Download attachments